As stated earlier, shipping times may vary but for small reptile cages or PVC racks, items generally ship within 3 weeks. For larger cages, like tegu cages or snake rack orders, the time will be longer, please contact us for more information on this. We can be reached by email or by phone at 603-475-3060. Please remember all shipping times are estimates and are subject to change. If this is the case, we will notify you as quickly as possible. We try very hard to give you a “true” estimate as to when your order will ship however we are in no way responsible for changes of delivery times and no refunds or discounts will be made if this happens.
All our shipping is done by either FedEx or a freight company. The freight company name will vary depending on your area. Our carrier only brings it so far, and then they drop it off to another company. If you are doing a large order or cage, we recommend using freight because it can prove to be less costly and they do handle the packages much better than FedEx. One thing to keep in mind though is that if you live in a residential neighborhood, there will be an additional $80.00 charge per pallet, so we recommend having it delivered to your work (if feasible) or to a friend’s business to avoid this additional charge if at all possible.
ALL orders must be signed for by an adult. If any 1 package has a value of over $500.00 than we must have a direct signature (the person whose name the cage is being shipped to). This is only the case with FedEx.
PLEASE DO NOT TEXT, WE WILL NOT REPLY TO ANY TEXTS!
The best and fastest way to get a response is always by telephone: 603-475-3060
Business hours are from 9 AM – 9 PM EST