Payment policies and plans

We offer a couple of different options for payment, but unless prior arrangements are made before ordering your reptile cage or breeder rack system, your order needs to be paid for in full before we begin production. All orders are non-refundable unless otherwise agreed upon before placing your order and there will be no cash refunds.

CREDIT CARDS: We gladly accept MasterCard and Visa either through our secured online cart (we never see the credit card information) or over the phone. This is our preferred method of payment because:

Doing it through a credit card, either online or by phone, expedites your order because they get us the funds quicker. Over the phone is actually the fastest. The quicker we get payment, the quicker we can start production.

After an order is placed, we do not keep your credit card information on hand, it is then shredded for your safety.  Placing your order over the phone is the quickest way to expedite your order because we generally receive payment the next day.

PAYMENT PLANS: We also do payment plans and generally require a 50% deposit down and then weekly or bi-weekly payments but this is something you must call us on. Payment plans can vary dramatically and will depend on the product and quantity of the purchase, but we will do our best to work with you. However, if you decide to cancel at any time, your deposit is non-refundable for cash but we may give you credit towards a future purchase, this is solely at our discretion. That means your original deposit not further payments because once we receive 1/2″ we buy all or most of the product needed for your project. Again, please contact us by phone at 603-475-3060 (but please, no text messages) if you are considering a payment plan. You are asking us to trust you and that can best be done with speaking on a one-on-one basis. And besides, you might also get a better reply that way.

PLEASE DO NOT TEXT, WE WILL NOT REPLY TO ANY TEXTS!

The best and fastest way to get a response is always by telephone: 603-475-3060

Business hours are from 9 AM – 9 PM EST